Policies
Shipping
There is currently no charge for shipping. Product CDs are shipped as follows:
| USA | USPS Media Mail (5-6 days). A shipping notice will be e-mailed to you. | |
| Everywhere else | No longer available. |
If you would like to request a different shipping method, please contact Knightware before ordering. Other charges may apply. Duties and customs fees are the responsibility of the customer.
Astronomy Club/ Institutional Discount Program
Deep-Sky Planner:
The benefits of a club order obviously start with cost per copy as described below. But in addition to that, club use permits sharing of observing plans and observations among club members and submitting observations for observing awards. You can even stylize your reports specifically for your club using Deep-Sky Planner's report stylesheets.
Special Pricing
Knightware’s Astronomy Club Discount Program is intended to provide members of recognized astronomy clubs or institutions a discount on Deep-Sky Planner when ordering software together. This offer is good for new user digital delivery software only. Ten (10) or more copies receive a discount of 20%. Duties and customs fees are the responsibility of the customer.
Please contact Knightware before placing your order to get further information.
Upgrades
Deep-Sky Planner 8:
Upgrade pricing is available to owners of Deep-Sky Planner 7.
Caution: Spam blockers eat e-mails. Please make sure that you can receive e-mail from knightware.biz.
| Upgrade Program | Discount |
|---|---|
If you own Deep-Sky Planner 7, please order DSP8UDL or DSP8UCD as appropriate. If Knightware cannot verify that you own a license to the version 7, we will attempt to contact you be e-mail. If we are not able to verify your eligibility for an upgrade license, your order will be canceled and you will receive a refund. |
50% Coming Soon! |
If you purchased Deep-Sky Planner 7 from Knightware on or after 13 August 2020, you will receive a coupon by e-mail for a free upgrade to version 8 through the Knightware Store. This offer expires 9 February 2021. |
100% |
SQM Reader Pro 3:
Upgrade pricing is available to owners of SQM Reader Pro 2.
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| Upgrade Program | Discount |
|---|---|
If you own SQM Reader Pro 2, please order SQMPRO3UDL or SQMPRO3UCD as appropriate. If Knightware cannot verify that you own a license to the version 2, we will attempt to contact you be e-mail. If we are not able to verify your eligibility for an upgrade license, your order will be canceled and you will receive a refund. |
Updates
Deep-Sky Planner:
Updates to Deep-Sky Planner (e.g., version 8.1) are provided to licensed users of the major version (e.g., 8.0) free of charge and are available for download by visiting Help | Check for Updates in Deep-Sky Planner or by visiting the Deep-Sky Planner Community (login required). Free updates include bug fixes, feature enhancements and new features.
SQM Reader Pro:
Updates to SQM Reader Pro are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in SQM Reader Pro or by visiting the SQM Reader Pro Community (login required). Free updates include bug fixes, feature enhancements and new features.
Return Policy
If you are not happy with your software you may request a refund of your original product purchase price (excluding shipping) if:
- You purchased the original product from Knightware.
- You make your refund request within 30 days of purchase.
- You have not requested an activation code for your software.
- You return your undamaged original product CD and case to Knightware with your written request for a refund. If you purchased digital delivery (no CD), simply send your refund request. Please see Contact Us for mailing information.
- You destroy all copies of the software that you have, including archival copies.