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Activating Your License - Software Activator

Software Activator

Important!

Deep-Sky Planner's software license agreement grants users a license to use the software. Users do not own the software, and this is normal practice in the software industry.

You may use all features of the product during the 30 day activation grace period, but you are encouraged to activate your license at your earliest convenience so that you may use your software without interruption. Deep-Sky Planner will remind you to activate during the final week of your activation grace period.

The license activation process does not include any personally identifiable information. Please see the privacy statement.

Your license can be activated using either an online service or by email. The online service contacts the license server and thus requires an active Internet connection.

Note: If you installed for 'Anyone using this computer', run Deep-Sky Planner and the Software Activator with administrative privileges ('Run as administrator').

Activating Online

▪Click Help | Activate License in Deep-Sky Planner, - OR -
open the Windows Start menu and find your Deep-Sky Planner product folder. The Deep-Sky Planner product folder is normally called 'Deep-Sky Planner 9' unless you changed this during installation. Click Software Activator.

▪If Product Key is missing, enter your product key as it appears inside your purchase confirmation e-mail (if you purchased Deep-Sky Planner by digital download delivery), or your original product CD case (if you received one). Product Keys contain numbers 0-9 and letters A-F. Do not confuse capital O for number zero, capital I for number 1 or lower case letter l for number 1.

▪Click the Activate Online button.You should see a message indicating that your software license has been activated successfully. If you see a 'Server Certificate Invalid or not present', please be sure that you have an updated web browser. Older web browsers may not have updated certificates.

If you have difficulty activating your license, please contact Knightware Support. Please be prepared to provide your product key, the type of installation you have (Just for Me or All Users), and the Windows operating system version you have.

Activating by E-mail

You must perform both of the following steps while logged into the same computer and Windows account that you installed Deep-Sky Planner under!

Step 1: Request Activation Code

▪Click Help | Activate License in Deep-Sky Planner, - OR -
open the Windows Start menu and find your Deep-Sky Planner product folder. The Deep-Sky Planner product folder is normally called 'Deep-Sky Planner 9' unless you changed this during installation. Click Software Activator.

▪If Product key is missing, enter the product key as it appears inside your purchase confirmation e-mail (if you purchased Deep-Sky Planner by digital download delivery), or your original product CD case (if you ordered one). Product Keys contain numbers 0-9 and letters A-F. Do not confuse capital O for number zero, capital I for number 1 or lower case letter l for number 1.

▪Click the Request Activation Code by E-Mail button.

▪A web mail form is opened in your browser that resides on the Knightware web site. It shows the product key that you entered above, and a Computer Code that identifies your computer hardware. This is not personally identifiable information.

▪Enter the e-mail address to which the activation code should be returned. Please be sure that there are no typographical errors in the e-mail address, or your activation code will not reach you. Also, be sure to enter an e-mail address that can receive e-mail from knightware.biz, adjusting your spam filter if necessary.

▪Click Send Request to send the request message to Knightware. Once Knightware receives your request, an activation code is created and returned to you by e-mail. If you do not receive this activation code response e-mail within 24 hours, it is very likely that you entered an incorrect e-mail address, or a spam filter at your e-mail server stopped the activation code response message.

Check your spam filter and/or send another request. Duplicate requests received by Knightware in less than 24 hours are generally ignored; duplicate requests received in more than 24 hours receive an activation code response from a different e-mail server in case the first one was intercepted by a spam filter.

Very Important: Please be sure that your e-mail address is typed correctly, and that your security software and/or spam filters will permit delivery of your activation code message from knightware.biz. These are the leading reasons for not receiving your activation code promptly.

Step 2: Install Activation Code

Once you receive the e-mail response containing your activation code:

▪Open the Software Activator as described above.

▪Click the Activate Manually button.

▪A dialog box is displayed where you can enter the activation code. It must be entered exactly as it appears in your activation response e-mail message. The easiest way to do this is to copy (Ctrl-C) the activation code text from the e-mail message and paste (Ctrl-V) it into the Activation Code text box on the dialog.

▪Click Activate. You should see a message indicating that your software license has been activated successfully.

If you have difficulty activating your license, please contact Knightware Support. Please be prepared to provide your product key, the type of installation you have (Just for Me or All Users), and the Windows operating system version you have.

Additional Information:

Product Key