Shipping & Returns


Shipping

There is currently no charge for shipping software.  Software product CDs are shipped as follows:

  USA USPS First Class Mail (2-3 days). A shipping notice will be e-mailed to you.
  Everywhere else USPS Airmail Letter-Post (4-7 days). A shipping notice will be e-mailed to you.

If you would like to request a different shipping method, please Contact Us before ordering. Other charges may apply. All taxes, duties and customs fees are the responsibility of the customer.


Return Policy

If you are not happy with this software product for any reason you may request a refund of your original product purchase price (excluding shipping) if:

  • You purchased the original software product from Knightware.
  • You make your refund request within 30 days of purchase.
  • You have not requested an activation code for your software.
  • You return your undamaged original software product CD and case to Knightware with your written request for a refund. If you purchased digital delivery of software (no CD), simply send your refund request. Please see Contact Us for mailing information.
  • You destroy all copies of the software that you have, including archival copies.

Sky Quality Meters are not returnable. If there is a product defect, please contact the manufacturer directly.

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